Pre Order FAQ

We understand you're probably excited to receive your Smudj purchases soon,
so we just wanted to let you know a few things to bear in mind when placing any preorders

Pre Order Questions

Please check your order confirmation to see your delivery window. Estimated delivery dates for all current Preorder items can also be found on the product pages.

Please don’t hesitate to contact us if you have further questions.

Full payment is due at checkout to secure your size and style of a preorder item. When the item arrives at our warehouse, we will ship it within two business days. The estimated shipping date is on the product page, your order page, cart, and checkout.

If the estimated shipping date changes, it will update it on the order page, which you can access through your account. We’ll send you a shipping confirmation email when your preorder has been sent out to you.

Please note, if you purchase any additional items with your Preorder, they will ship separately. You will receive you in stock item first, followed by your Preorder. Please note that additional charges will apply for split shipments.

Yes, as long as it has not left our warehouse yet. If it has left the warehouse and you have received shipping notification, you will need to submit a return. Please refer to our returns tab for more details.

If your order contains only Preorder products, free standard shipping is the only available option. If your order has both Preorder products and in stock products, any shipping method can be selected, but Preorder items will be sent via standard shipping only.

Our pieces sell out pretty fast as we do not mass produce, so purchasing an item on preorder secures that super special thing in your size and style for any repeats we produce.

Unable to find satisfactory answers ? Contact Support